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If a purchased product is damaged or faulty it will be replaced or refunded, claims must be made within 7 days of delivery, and approved by a member of the Rapidclean Team. You will be asked for proof of damage, this may take different forms depending on each claim. If you are unhappy with a product you can return the product for credit, credits will only be issued on receipt of the product back to Rapidclean New England and return shipping will be at the customers expense.